Client Manager LATAM | Remote

Sobre a vaga

360Dialog is the leading WhatsApp platform for Independent Software Providers. We are hosting the WhatsApp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech, and product perspectives. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state-of-the-art engineering methods all over the place, in software development and tech operations, but you will also find them in non-tech areas throughout the whole organization. We are looking for like-minded people to join our organization and contribute their ideas, skills, and expertise in exchange for good pay. Requisitos: Mindset & Culture: Talented Junior Solid professional knowledge at the theoretical level Open mind to listen and learn (from Seniors and other sources) Robust confidence level but far away from being arrogant (Learn-it-all mindset instead of I-Know-it-all) Taking responsibility for every task you do (and seeking help proactively if a task is too hard or complex) Working every day to reach the skill level of a senior ASAP Seek and recognise opportunities for self-growth, team-growth, and take action Experienced Senior Real domain expert down to the roots: State-of-the-art knowledge and real experience in almost all aspects of your professional area Open-minded to listen and learn, but also to give back knowledge to the organization Taking responsibility for the entire product/projects/initiatives Able to create a strategy or parts of it Scalable mindset and knowledge of how to design/build scalable solutions/processes Knowing the difference between real knowledge/understanding and Dunning-Kruger Awareness about the difference between knowledge/skills and real experience Responsibilities: Act as a trusted strategic advisor, helping enterprise clients and agencies transform WhatsApp into a measurable growth and performance channel. Diagnose client challenges by analyzing business goals, customer journeys, and performance data to identify root causes and growth opportunities. Develop data-driven growth strategies tailored to different industries, use cases, and customer lifecycle stages, driving measurable business outcomes. Lead Executive Business Reviews, workshops, and strategic consulting sessions, aligning Marketing, CRM, Agency, and Product stakeholders around shared objectives. Translate complex client requirements into actionable recommendations and collaborate with internal Product, Engineering, and Commercial teams to deliver scalable solutions. Build long-term executive relationships based on trust, strategic guidance, and measurable business impact rather than reactive account management. Drive commercial growth by identifying new opportunities, expanding existing programs, and positioning WhatsApp as a core component of clients' marketing and customer engagement strategies. Continuously educate clients on industry trends, best practices, and new product capabilities while challenging existing approaches and introducing innovative growth ideas.

Habilidades

O que você vai fazer

• Atuar como consultor estratégico para clientes enterprise e agências.
• Diagnosticar desafios de clientes e identificar oportunidades de crescimento.
• Desenvolver estratégias de crescimento data-driven.
• Liderar Executive Business Reviews e workshops.
• Construir relacionamentos executivos de longo prazo.

O que você precisa ter

• Conhecimento profissional sólido em nível teórico.
• Mentalidade aberta para aprender.
• Confiança profissional.
• Responsabilidade pelas tarefas.
• Busca por autodesenvolvimento.

Perguntas frequentes