Junior IT Support Analyst

Sobre a vaga

We're looking for a talented and passionate IT Support Analyst, to join Wildlife's Corporate Technology team. As an IT Support Analyst, you'll play a key role in providing the best tech support experience for all Wilders around the globe. You'll be in constant contact with all departments of the company, seeking to provide the best assistance and also helping to constantly improve procedures and systems so we can provide best-in-class support services. It is highly important to bring not only a great technical background but also excellent communication and organizational skills! We know that the work we do has a high impact on our company's success and culture. The right person for this position is curious by nature, and comfortable in a "take the initiative" environment, loves solving problems, and can thrive in a fast-paced business. What you'll do Manage all tickets assigned to you in our system, ensuring SLA compliance, high customer satisfaction, and definitive solutions for recurring problems; Facilitate the onboarding of new Wilders, guaranteeing that all newcomers receive the necessary accounts, permissions, instructions, and devices to perform their roles from day one; Execute workstation and IT device provisioning and de-provisioning, continually improving our IT Asset Management process to maintain accurate inventory control; Provision, install, upgrade, and troubleshoot licenses for a variety of video and game production software, including Adobe Creative Suite, Autodesk Suite, Unity, Unreal, Cursor, and Krea; Provide comprehensive support and troubleshoot incidents across MacOS and Windows workstation environments, as well as iOS and Android mobile devices; Create highly structured documentat

Habilidades

O que você vai fazer

• Gerenciar tickets, garantindo SLA e satisfação.
• Facilitar onboarding de novos colaboradores.
• Executar provisionamento e desprovisionamento de estações de trabalho.
• Instalar, atualizar e solucionar problemas de licenças de software.
• Fornecer suporte em ambientes MacOS, Windows, iOS e Android.

O que você precisa ter

• Excelente background técnico.
• Excelentes habilidades de comunicação.
• Excelentes habilidades organizacionais.

Perguntas frequentes