Junior/Mid-Level Customer Care Agent

Sobre a vaga

🌱 Genki is a Japanese word that means “healthy, energetic, and full of spirit”. That’s us! 🚀 We’re a fast-growing, fully remote startup of about 30 people. 🌍 We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance. We are looking for a Customer Care Agent to care for our customers. Your responsibilities will be: Provide friendly, clear, and professional support via email, chat and phone. Assist customers with inquiries about our products, claims, payments, and account management. Guide customers through processes such as onboarding, data changes, or policy updates. Escalate complex issues to managers or specialists when necessary. Collaborate closely with colleagues to ensure quick and accurate responses. Contribute to improving support processes and knowledge base content. Requisitos: Work hours: Wednesday–Sunday, 3 PM – 12 AM Berlin time (e.g., 10 AM – 7 PM in São Paulo, 9 AM – 6 PM in New York). You can start working with us no later than 1 January 2027. You have at least one year of experience in customer care/support. You are fluent in English. You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills. You love helping people to solve their problems while always keeping your cool. You can quickly grasp what people really need and love digging for the optimal solution. You are familiar and happy with working remotely.

Habilidades

O que você vai fazer

• Fornecer suporte amigável, claro e profissional.
• Auxiliar clientes com dúvidas sobre produtos e pagamentos.
• Orientar clientes em processos de onboarding e atualizações.
• Escalar questões complexas para gerentes ou especialistas.
• Colaborar com colegas para respostas rápidas e precisas.

O que você precisa ter

• Horário: Quarta a Domingo, 15h-00h (horário de Berlim).
• Pelo menos um ano de experiência em atendimento ao cliente.
• Fluência em inglês.
• Personalidade empática, gentil e com fortes habilidades de comunicação.
• Familiaridade e satisfação em trabalhar remotamente.

Perguntas frequentes